1phwin Privacy Policy

1phwin ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the 1phwin platform, accessible at https://1phwin.app (the "Platform"). This Privacy Policy describes how 1phwin collects, uses, stores, shares, and protects personal information in connection with your use of the Platform.

This Privacy Policy is incorporated into and forms part of the 1phwin Terms & Conditions. By registering an account on 1phwin or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1phwin processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and the implementing rules and regulations issued by the National Privacy Commission ("NPC"). Where applicable, 1phwin also adheres to internationally recognised data protection principles.

1phwin collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Registration Data: When you create a 1phwin account, we collect your full name, date of birth, email address, mobile number, and chosen username and password.

Identity Verification (KYC) Data: To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (e.g., PhilSys National ID, passport, driver's licence), proof of address, and selfie photographs for identity verification purposes.

Financial Data: We collect information about your deposits and withdrawals, including GCash account details, PayMaya account details, and bank account information (BPI, BDO, Metrobank) as necessary to process transactions. We do not store full payment card numbers.

Transaction Data: Records of all bets placed, games played, bonuses claimed, deposits made, and withdrawals processed on your 1phwin account.

Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session duration data collected automatically when you access the Platform.

Communications Data: Records of your communications with 1phwin's customer support team, including live chat transcripts and email correspondence.

Responsible Gaming Data: Information about any deposit limits, loss limits, cooling-off periods, or self-exclusion requests you have set on your account.

1phwin uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 1phwin account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR licensing conditions, and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 Filipino-speaking support team.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the functionality and user experience of the 1phwin Platform.
• Responsible Gaming: To monitor gaming behaviour, enforce responsible gaming limits you have set, and identify players who may be at risk of problem gambling.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time.

1phwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your 1phwin account, process your transactions, and provide the gaming services you have requested.
• Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including AML regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for 1phwin's legitimate interests in preventing fraud, ensuring platform security, and improving our services — provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

1phwin does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with applicable law:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying your identity and screening for financial crime risk.
• Game Providers: Game software providers such as JILI Games, PG Soft, and Pragmatic Play receive limited technical data necessary to deliver their games on the 1phwin Platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where disclosure is required by law or regulatory directive.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where disclosure is necessary for legal proceedings or compliance purposes.

1phwin uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limits you have configured.
• Analytics Cookies: Collect anonymised data about how players use the Platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the 1phwin experience.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. You may opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 1phwin Platform.

1phwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• Account and Transaction Records: Retained for a minimum of five (5) years from the date of the last transaction, as required by the Anti-Money Laundering Act of 2001 (as amended) and PAGCOR regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years from account closure or the date of the last transaction, whichever is later.
• Customer Support Communications: Retained for two (2) years from the date of the communication, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your account and for three (3) years following account closure, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, 1phwin will securely delete or anonymise your personal data in accordance with our data destruction procedures.

1phwin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your device and the 1phwin Platform is encrypted using 256-bit SSL/TLS encryption.
• Player account passwords are stored using industry-standard one-way hashing algorithms — 1phwin staff cannot view your password.
• Access to personal data within 1phwin is restricted on a strict need-to-know basis, with role-based access controls and audit logging.
• 1phwin's infrastructure is hosted on secure, certified data centres with physical access controls, redundant systems, and regular security audits.
• We conduct regular penetration testing and vulnerability assessments to identify and remediate security weaknesses.
• In the event of a personal data breach that poses a risk to your rights and freedoms, 1phwin will notify the National Privacy Commission within 72 hours and affected players without undue delay, in accordance with the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1phwin:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data 1phwin holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations under Philippine law.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact 1phwin's Data Protection Officer at [email protected]. We will respond to all verified data subject requests within fifteen (15) business days. We may require you to verify your identity before processing your request.

The 1phwin Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 1phwin does not knowingly collect personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a person under 21 has registered an account on 1phwin or provided us with personal data without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly close the account and delete all associated personal data.

The 1phwin Platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and game software providers. When you interact with these third-party services, you are subject to their own privacy policies and terms of service, which are separate from this Privacy Policy.

1phwin is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 1phwin account. Our inclusion of references to third-party payment providers does not constitute an endorsement of their privacy practices.

1phwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how 1phwin protects your personal data. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1phwin handles your personal data, please contact our Data Protection Officer through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 via the 1phwin Platform
• Response Time: We aim to respond to all privacy-related enquiries within 15 business days
• Support Hours: 24 hours a day, 7 days a week (Philippine Standard Time)

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information about your rights under the Data Privacy Act of 2012, visit the NPC's official resources.